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The Evans Hunt Group

Senior User Researcher

Customer Experience – Calgary, Alberta
Department Customer Experience
Employment Type Full-Time
Minimum Experience Experienced

Senior User Researcher

Reports To

The Senior User Researcher will report to the Director of Customer Experience.

Job Overview

Evans Hunt is looking for a Senior User Researcher to turn qualitative and quantitative data into insights at every stage of the customer experience. You’ll get to work with all kinds of people (project managers, UX designers, art directors, and clients), to convey the importance of research and answer the tough questions that no one else can. Then, you get to figure out the best way to communicate your findings, and make a serious impact on Evans Hunt projects.

Responsibilities and Duties

  • Choose appropriate research methods for client projects based on goals and scope

  • Conduct research using a wide range of qualitative and quantitative methods

  • Scope, plan, execute, analyze and report on research

  • Deliver compelling, actionable, and impactful insights and best practices-based recommendations to a variety of audiences, including a diverse project team and client base

  • Educate team members across the company about research processes and considerations

  • Create research templates and best practices documentation

Qualifications

 

  • A degree in Human Computer Interaction, Psychology, Experimental Psychology, Cognitive Science, Social Science, or a related field

  • 2+ years of demonstrable experience planning, scoping, executing, and analyzing qualitative and quantitative research studies

  • Comfortable working in a fast-paced and growing environment, independently and as part of a cross-functional team

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  • Location
    Calgary, Alberta
  • Department
    Customer Experience
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
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