Senior Digital Strategist

Customer Experience · Calgary, Alberta
Department Customer Experience
Employment Type Full-Time
Minimum Experience Experienced
Compensation 100,000 + (subject to experience)

Reports to


The Senior Digital Strategist will report directly to the Head of Customer Experience.


Location


While most of our clients are in Alberta, you can be wherever in Canada you like.


Job overview


At Evans Hunt, our mission is to create powerful, positive experiences that combine strategy, creative, and technology. As a Senior Digital Strategist, you will lead digital strategy on a number of our key client accounts, performing planning functions on our more complicated and challenging projects. You will gain an intimate understanding of these key clients, their competitors, and key industry trends, and effectively communicate your findings to clients, as well as creative and technical members of the team. 

 

Your addition to the team will extend our capabilities and push the standards for creating websites and products that are compelling,  appealing, and easy to use. In addition to owning the strategy practice at Evans Hunt, you will contribute to growing awareness of the company as a thought leader and innovator.


Who we’re looking for


Our ideal candidate is a craftsperson and a leader. Someone who can practice their craft, as well as help define how Evans Hunt does strategy.


If the person below sounds like you, you should definitely apply. 


You are a natural leader with an ability to foster relationships with all levels of the team, to relate well with others, and to listen effectively.

You have deep knowledge of strategic practices including problem definition, landscape reviews, research, insights and trends, customer experience methodologies, and strategy development.

You are a self-directed leader who proactively takes ownership. You bring fresh ideas, tools, and methods to the table. You’ve seen what works and what doesn’t. You exemplify big thinking and are ready to put some of your great ideas to practice.

You don’t mind getting your hands dirty. You’ll be hands-on across your portfolio of clients. 

You enjoy a fast-paced environment. You love deploying new strategies in an agile environment. Ideally you have experience and passion for high growth services firms, fully distributed workforce, with an award-winning culture – in the marketing or tech industry.

A day in the life. Working at an agency, you'll have the opportunity to work with various clients across a diverse range of industries simultaneously. One day you might be studying the needs of job-seekers for a review site with over 50 million unique monthly visitors. Another day you might explore how the needs between American and Canadian travellers differ and how to best localize their online experience. No day is the same.

 

That said, there are activities that will likely take up most of your time. These include:


Client Leadership

  • Facilitate requirements gathering workshops, stakeholder interviews, and ideation sessions
  • Collaborate with client partners on the preparation of marketing recommendations and customer experience strategies for clients
  • Working closely with the Customer Experience team (UX Design, Research and Data & Analytics), recommend and plan pertinent research and analysis activities
  • Identify strategic needs, lead all aspects of planning with sound business recommendations, and facilitate alignment among clients and key business partners
  • Present recommendations masterfully, balancing the “ooh” (dazzle) and the “aah” (insight) to support the selling of strategy and ideas 
  • Maintain and develop key strategic partner networks
  • Develop integrated marketing strategies and tactical plans to meet and exceed clients’ marketing and business goals/objectives, while keeping the ideal customer experience at the forefront
  • Help define project scope, writing estimates and proposals
  • Generate and drive insight for internal and client audiences around media, brands, and customer experience
  • Provide market research analyses and insights around industry trends
  • Oversee the development of marketing and creative briefs on key accounts
  • Complete sector, industry, and competitive analyses and benchmarking
  • Define measurement strategies to support ongoing strategy development and program optimization

Strategy Leadership

  • Contribute to the vision, structure, and management of Evans Hunt’s strategic practice
  • Ensure overall quality of strategy work on key client accounts
  • Provide guidance and insight about strategy practices to colleagues in other departments
  • Influence cross-functional teams in the creation and execution of effective research, analyses, and strategy
  • Provide strategic thought leadership to expand business relationships
  • Support new business presentations


What's in it for you?


Evans Hunt is a full-service digital agency focused on the integration of strategy, creative, and technology. Our experienced team of 100+ employees delivers complete marketing solutions for top local, national and international organizations. We’re a fun place that does great work. Here’s what we’re offering:


  • Salary range: $100,000 + (subject to experience)
  • Culture & lifestyle: We’re an agency and take pride in our work, but family and wellbeing need nurturing too, so you’ll have flexible hours and lots of opportunity to establish your own work style. A respectful and inclusive workplace in which all are welcome is important to us and we’re not much for micromanaging.
  • Office availability: We’re currently working remotely during the pandemic, with optional in-office desks available for booking if you choose.
  • Stuff: A laptop and a phone allowance will be provided, along with health and dental benefits, a health spending account, and some other nice perks.


What we’ll ask


There are a few things we’ll ask for during the application process:


  • Cover letter: Tell us a little about yourself and your fit for the job (it’s true that companies don’t look at applications that don’t include cover letters).
  • Resume: Please provide a detailed resume with your cover letter. This is a Leadership position, so we don’t expect you to squeeze everything you’ve done on a single page . 
  • Portfolio: Be prepared to share and speak to previous work and case studies.



Diversity, Equity and Inclusion


Evans Hunt embraces and encourages the differences and characteristics that make our employees unique. The rich perspectives that result from DE&I promote innovation and business success and make us more creative, flexible, productive, and competitive. These differences are an important part of not only our culture but our reputation and achievements. At Evans Hunt, diversity is a fact, and equity and inclusion are choices we make as individuals and leaders.



Thank You

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  • Location
    Calgary, Alberta
  • Department
    Customer Experience
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
  • Compensation
    100,000 + (subject to experience)